Web Browser Troubleshooting and Tips

Page Not Displayed
Make Sure You Are Connected:
Windows (all versions) - In the lower right hand corner of your screen, you will see the time. If you are connected, a little to the left of there will be two tiny computers hooked to each other, possibly blinking.

Macintosh OS 9 - Click on the Apple in the upper left corner and if you see Remote Access Status, click on it. If it is not there, click on File and then go down to Find and search your hard drive for it. After it is open, it will show what the status is.

Macintosh OS 10.X - In the upper right hand corner may be a phone symbol. You can click on that to find the status of your connection. If it is not there, then doubleclick on your hard drive (usually Macintosh HD) and go to the Applications folder and doubleclick on Internet Connect.
Outlook Express and/or Internet Explorer Not Working (Windows XP Only)
XP does not send the web (or email) information to Internet Explorer- Outlook Express, so web pages or email don’t work properly - Page Not Displayed or Outlook Express won't connect to the email server.
This is caused by a communication problem between Windows XP and Internet Explorer- Outlook Express. Relinking the connection to Internet Explorer- Outlook Express fixes the problem in less than half the cases, but it is worth a try:
Close all windows and programs and make sure you are not connected to the internet.
Go to Start => Control Panels => Internet Options (if you do not see it, click on Switch To Classic View on the left hand side).
Double click on Add/Remove Programs, click ONCE on Add/Remove Windows Components.
Find Internet Explorer and Uncheck it. Click Next. Click Finish.
Click ONCE on Add/Remove Windows Components.
Find Internet Explorer and CHECK it. Click Next. Click Finish.
Close all windows, connect and try web pages and email again.
Or (for XP and Vista) :
Try using System Restore to Set XP Settings Back To An Earlier Date:
(Microsoft recommends that you back up your data before doing a System Restore. Here is a link on how to do it for Windows XP Home Edition):
And: http://support.microsoft.com/kb/309340/en-us
Try putting this in the address bar and click Go or hit your enter key:
If it works, there is a problem in your computer networking software. Call the Helpdesk
Or try the directions at this link:

If this these do not work, use your computer warranty if still in effect and call the computer tech support. If not in warranty, get a local technician and give them this Microsoft Knowledge Base Article Number:
318378, How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP

Trouble Accessing Secure Sites (banking, email, online store, financial web pages)
If you have trouble accessing sites where you are required to login or submit a password or other sensitive information, your browser may not be handling encryption properly.
To check your encryption level in Internet Explorer, open it, then click on the Help menu and then go down to "About Internet Explorer".
Look for something that says "Cipher Stength" and see if it is 128 bit or something less. If it is less, you will need to upgrade Internet Explorer.
You might also try checking these settings:
From Internet Explorer, click on the Tools menu, go to Internet Options then click on Security at the top, make sure Internet is chosen, then Custom Level at the bottom. At the bottom of this window, set Reset to: to Low. Click OK and OK again.
Try it again.

If you have no success, try going to Internet Explorer, click on the Tools menu, go to Internet Options then click on Advanced at the top, and look for Java and enable whatever is there. Click OK and OK again. (ATTN: You should undo these settings after you get what you need, as they may leave your computer vunerable to attempts to viruses, spyware, etc. from the Internet.

Also, you might benefit by the "repair" function built in to the installer - just open the Control Panel (within My Computer if you can't find it elsewhere), then Add/Remove Programs, then click Internet Explorer and the Add/Remove button. Choose the repair option on the next screen and click Okay or Next, etc., and that may do it.

Another option is to switch to a different browser if you have one, i.e., from Internet Explorer to Firefox, Netscape Communicator or vice versa.
http://www.firefox.com http://www.netscape.com (look for browsers)